top of page

SHIPPING

​

STANDARD SHIPPING

(2-6 business days) It's on us!

​

EXPRESS SHIPPING

(2-4 business days) $20.00

​

PRIORITY SHIPPING

(2-3 business days) $30.00

SHIPPING POLICY

 

Shipping timelines reflect total order processing and shipping times.

Your gear will be processed and shipped within 1-2 business days of the order date.

 

Breathe deeply — we have answers to your most pressing shipping questions. 

 

 

 

DO YOU SHIP TO P.O. BOXES OR RURAL ZIP CODES?

Yes, but we cannot guarantee expedited or overnight deliveries to P.O.

Boxes or rural zip codes—selecting standard shipping is the way to go.

Please note that if you have a US rural address, you’ll be unable to order hazardous materials including aerosols.

 

 

DO YOU SHIP TO AN APO/FPO/DPO ADDRESS?

Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days.

 

 

WHAT DO I DO IF MY TRACKING SAYS MY ORDER HAS BEEN

DELIVERED AND I HAVE NOT RECEIVED MY PACKAGE?

Oh no! Please CONTACT US within 30 days of the delivery date so we can investigate further.

 

 

WHY ARE THERE SHIPPING RESTRICTIONS FOR MY SELFCARE ORDER?

If you’re located in Hawaii, Alaska, or Puerto Rico, you’ll be unable to order hazardous materials including aerosols. If you’re located anywhere else in North America, all hazardous materials including aerosols are required to be sent by standard ground shipping.

 

 

I LIVE IN PUERTO RICO. WHAT IS THE SHIPPING FEE AND WHEN WILL I GET MY ORDER?

If you live in Puerto Rico, shipping is free. You will receive your order 2-3 days after it leaves our distribution centre.

 

 

If you've got more questions, we've got answers. Our GUEST EDUCATION CENTRE can help

RETURNS

​

If you're having second thoughts about your product, don't worry; you have 30 days from the delivery date to return it.

If our product doesn't perform for you, we'll take it back. 

​

​

How to do a return

 

STEP 1

Select the items you want to return.

 

STEP 2

Print your return form and label.

 

STEP 3

Package your items.

 

STEP 4

Ship your package.

RETURN AND REFUND POLICY

 

RETURN POLICY

 

 

  • all merchandise must be unwashed and unworn with the original hangtags attached

 

  • returns must be made within 30 days from the delivery date

 

  • proof of payment must accompany the return

 

  • all garments are subject to inspection

 

  • we offer free returns

​

​

OUR QUALITY PROMISE

 

Quality is the heart of who we are. Quality shows up in our people, our conversations and of course, our product. If our product doesn't perform for you, we'll take it back. While we pride ourselves on creating long-lasting gear, our quality promise does not cover usage beyond practical lifetime.

bottom of page